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 Frequently Asked Questions |
If your question is not answered below, or you need further assistance, please
contact us. Your complete satisfaction is our primary goal.
General Questions
Software Questions
General Questions
Q: Where can I find information regarding Natural Selections' policies?
A: Click here to learn more about our policies regarding product returns. Click
here to learn more about our privacy policy.
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Q: How does Natural Selections safeguard my online purchases?
A: Natural Selections uses the industry standard Secure Sockets Layer (SSL) protocol to encrypt all of your sensitive personal
information.
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Q: I prefer to make purchases offline. How can I do this?
A: While purchasing online ensures the fastest turnaround on your order, you may also make purchases via mail or fax. Our fax number
is 952.914.0672 and our mailing address can be found here.
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Q: How do I contact Natural Selections for support?
A: Please feel free to contact us by any of the means provided on our contact page.
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Q: I am a dealer, how can I get information about carrying Natural Selections products?
A: Natural Selections welcomes dealer inquiries, please use this page to contact us about your interest in our products.
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Software Questions
Q: After installing other software, my Natural Selections program no longer works. Why?
A: This is most often caused by other programs inadvertantly installing older device drivers during installation.
This can usually be resolved using these steps: 1. Make sure you have the most recent critical updates from Microsoft for your
operating system. 2. Uninstall Birds of North America & Hawaii by running Uninstall.exe found on the CD. 3. Reinstall the program.
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Q: Why do I get an error message regarding out of date "ocx" or "dll" files when I try to run the program?
A: Like the previous question, this is most often caused by out of date system files installed on your system.
This can usually be resolved using these steps: 1. Make sure you have the most recent critical updates from Microsoft for your
operating system. 2. Uninstall Birds of North America & Hawaii by running Uninstall.exe found on the CD. 3. Reinstall the program.
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Q: Why is the picture quality poor?
A: Most likely your color settings are set too low. Go to the control panel, select "Display" and on the "Settings" tab
change your color depth to True Color (24-bit).
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Q: Why doesn't the sound work properly?
A: During installation you had the option of installing the Active Movie device driver if it was not already installed
on your machine. If you didn't choose to do so during installation, you can install this manually by running Amovie.exe found on
the CD in the Amovie folder. If this does not solve the problem, make sure your volume settings are set properly.
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Q: How do I uninstall this program?
A: This can easily be done by running Uninstall.exe, which can be found on the Birds of North America & Hawaii installation
CD.
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Q: Why does choosing a large number of images for the included screen saver cause the program to shut down?
A: This problem has been reported with older versions of Windows 95. Make sure you have the latest critical updates
from Microsoft installed on your system.
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Q: I'm using Windows XP, why does my program behave poorly?
A: In order to use the full functionality of Botanical Images, Volume I on Windows XP, you must download and install
an update, which can be found here.
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